Your privacy is not an afterthought at BetNano. This Privacy Policy sets out, in plain and formal terms, exactly what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you hold as a player based in Malaysia or elsewhere.
Our Privacy Commitments
BetNano collects only the personal data that is strictly necessary for account management, payment processing, identity verification (KYC), and regulatory compliance. We do not collect data that we have no legitimate use for.
All personal data transmitted between your browser and BetNano's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks and financial institutions in Malaysia, including Maybank and CIMB.
BetNano will never sell, rent, or trade your personal information to third parties for their marketing purposes. Any sharing of data with third parties is limited to what is necessary for platform operations and regulatory requirements.
We do not hold your data indefinitely. BetNano's data retention schedules are governed by our licensing obligations and applicable law. Personal data is deleted or anonymised once the retention period has expired.
You have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and withdraw consent where is the legal basis for that processing.
Privacy-related queries can be submitted directly to BetNano's support team. We respond to all data-related requests within 24 hours on business days, and aim to resolve substantive requests within 30 days.
BetNano ("BetNano", "we", "us", "our") operates the online sports betting and live casino platform accessible at https://betnano.lat (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the Platform, including registered players ("you", "your"), visitors, and prospective users.
This Privacy Policy ("Policy") describes how BetNano collects, receives, uses, stores, shares, transfers, and otherwise processes personal data in connection with your use of the Platform and our services. It also explains the rights you hold with respect to your personal data and how you may exercise those rights.
This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated herein by reference. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein to the extent that consent is the applicable legal basis.
The following terms have the specific meanings set out below wherever they appear in this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a natural person, directly or indirectly. Examples include name, email address, national ID number, IP address, and payment account details. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, alteration, transfer, or deletion. |
| "Data Controller" | BetNano, in its capacity as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | Any third party engaged by BetNano to process personal data on BetNano's behalf, such as payment service providers, KYC verification partners, and cloud hosting providers. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
| "KYC" | Know Your Customer — the regulatory identity verification process through which BetNano confirms a player's identity, age, and the source of their funds. |
| "Cookie" | A small text file placed on your device by the Platform for the purposes of session management, analytics, and personalisation. |
BetNano collects personal data across several categories, depending on your interaction with the Platform. The following table summarises the categories of data we collect and the context in which each category arises:
| Category | Data Elements | Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number (MyKad / passport number), gender | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, state, postcode) | Account registration, KYC, customer support |
| Financial Data | Payment method details (e.g., Maybank account reference, Touch 'n Go eWallet ID, DuitNow reference), transaction history, deposit and withdrawal records | Payment processing, AML compliance, KYC |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps, login history | Platform security, fraud prevention, analytics |
| Usage Data | Betting activity records (markets accessed, wager amounts, game types, session duration), bonus uptake, loyalty tier progression | Service delivery, personalisation, regulatory reporting |
| Communications Data | Records of live chat transcripts, email correspondence, WhatsApp messages, and support ticket content | Customer support, dispute resolution, quality assurance |
| KYC Documents | Copies of government-issued identity documents, selfie or liveness verification images, proof of address documents | Age verification, identity verification, regulatory compliance |
BetNano collects personal data through the following means:
You provide personal data directly to BetNano when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or update your account settings. The accuracy of this data is your responsibility, and you agree to notify BetNano promptly of any changes.
When you access or use the Platform, BetNano automatically collects technical and usage data through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and interaction sequences. This data is used primarily for security monitoring, fraud detection, and performance analytics.
BetNano may receive personal data about you from third parties in specific circumstances, including: KYC and identity verification partners who validate the documents you submit; payment service providers including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and banking partners (Maybank, CIMB, Public Bank, Hong Leong) who process your transactions; and fraud prevention services that cross-check transaction patterns against known risk indicators.
BetNano processes personal data on the following legal bases, depending on the purpose of the processing activity:
BetNano uses personal data for the following purposes:
BetNano does not sell your personal data. We share personal data only in the following limited circumstances and with appropriate safeguards in place:
BetNano operates under an international gaming licence and may, in the course of providing services, transfer personal data to servers or service providers located outside of Malaysia. Where such transfers occur, BetNano ensures that appropriate safeguards are in place to protect the transferred data, including:
By using the Platform, you acknowledge that your personal data may be transferred, stored, and processed in jurisdictions outside Malaysia as part of BetNano's normal operations.
BetNano retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations under our gaming licence.
As a general principle, BetNano retains account-related personal data for a minimum period of five (5) years following account closure, in line with standard anti-money laundering retention requirements applicable to licensed gaming operators. KYC documents may be retained for the duration of the account's active life and for the required post-closure period.
Technical and usage data collected for security and analytics purposes is typically retained for a shorter period and is subject to automatic deletion or anonymisation schedules. Marketing communications data is retained until you opt out, at which point it is removed from active marketing databases within a reasonable timeframe.
Following the applicable retention period, BetNano will securely delete or irreversibly anonymise your personal data so that it can no longer be attributed to you.
Cookies are small text files stored on your device when you visit the Platform. They serve a range of purposes — from keeping you logged in between sessions to helping us understand how players use the Platform so we can improve the experience.
You may control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, and to receive notifications before a cookie is placed. Please note that disabling certain categories of cookies may impair the functionality of the Platform. Marketing cookies may be opted out of at any time by adjusting your account communication preferences.
BetNano implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
Depending on your location and the applicable data protection framework, you may hold some or all of the following rights with respect to your personal data held by BetNano. To exercise any of these rights, contact BetNano's support team using the details in Section 15.
Request a copy of the personal data BetNano holds about you, along with information about how it is being used.
Request correction of inaccurate or incomplete personal data held your account or KYC records.
Request deletion of your personal data, subject to BetNano's legal retention obligations under its gaming licence.
Request that BetNano restricts processing of your data in certain circumstances, for example while a rectification request is under review.
Request a machine-readable export of personal data you have provided to BetNano where processing is based on consent or contract.
Object to processing based on legitimate interests, including direct marketing. Objections to marketing are actioned immediately.
BetNano will respond to data subject rights requests within 30 calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further two months with notice. BetNano may need to verify your identity before processing a rights request to ensure that personal data is not disclosed to an unauthorised party.
BetNano strictly prohibits the registration and use of the Platform by persons under the age of 21 years. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21.
Where BetNano has reason to believe that personal data has been collected from a person who does not meet the 21+ age requirement, the relevant account will be suspended immediately, any associated winings may be forfeited pending investigation, and all personal data collected from the underage individual will be deleted as promptly as is practicable in accordance with our KYC and regulatory obligations.
If you are a parent or guardian and believe that your child has registered a BetNano account, please contact us immediately using the details in Section 15. We will act on verified reports promptly.
BetNano reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our operational requirements. The most current version of this Policy will always be available athttps://betnano.lat/privacy-policy and will carry the "Last Updated" date shown at the top of this page.
Where changes are material — for example, changes that significantly affect how we process your personal data or your rights as a data subject — BetNano will provide advance notice via a Platform notification or an email to your registered address, where reasonably practicable, prior to the changes taking effect.
Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the changes, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or BetNano's processing of your personal data, please contact our support team through the following channels:
All privacy-related queries will be acknowledged within 24 hours of receipt on business days and fully responded to within 30 calendar days. BetNano's support team operates on Malaysian Standard Time (GMT+8) and is available continuously, 24 hours a day, 7 days a week.
Questions About Your Data?
Privacy shouldn't be complicated. If you have a question about how your data is used, want to exercise a data right, or simply want to know more about BetNano before registering — our team is available24/7 in English, Bahasa Melayu, and Mandarin.
For players aged 21 and above only. Please gamble responsibly.